Based on the #1 New York Times bestseller The 5 Love Languages®(over 12 million copies sold),
Dramatically improve workplace relationships simply by learning your coworkers’ language of appreciation.
This book will give you the tools to improve staff morale, create a more positive workplace, and increase employee engagement. How? By teaching you to effectively communicate authentic appreciation and encouragement to employees, co-workers, and leaders. Most relational problems in organizations flow from this question: do people feel appreciated? This book will help you answer “Yes!”
A bestseller—having sold over 300,000 copies and translated into 16 languages—this book has proven to be effective and valuable in diverse settings. Its principles about human behavior have helped businesses, non-profits, hospitals, schools, government agencies, and organizations with remote workers.
PLUS! Each book contains a free access code for taking the online Motivating By Appreciation (MBA) Inventory (does not apply to purchases of used books). The assessment identifies a person’s preferred languages of appreciation to help you apply the book. When supervisors and colleagues understand their coworkers’ primary and secondary languages, as well as the specific actions they desire, they can effectively communicate authentic appreciation, thus creating healthy work relationships and raising the level of performance across an entire team or organization.
**(Please contact email@example.com if you purchased your book new and the access code is denied.)
Take your team to the next level by applying The 5 Languages of Appreciation in the Workplace.
You Appreciate Your Coworkers. But Do They Feel Appreciated?
In today's workplace it is crucial for employees to feel valued.
But that’s a challenge when you and your employees communicate
appreciation differently. Dr. Gary Chapman and Dr. Paul White help
-Elevate employee engagement by making your staff feel truly valued.
-Decrease turnover and increase loyalty with your employees and supervisors.
-Reduce cynicism and create a more positive work environment.
Now with new chapters on:
-remote employees and virtual teams
-generational differences and appreciation
-communicating appreciation between colleagues
"A must-have resource for any leader who wants to move the bar from being a good leader to a great leader."
-Karen Alber, Founding Partner The Integreship Group, Former CIO of HJ Heinz
"We consistently see the teams whose managers use the 5 languages of appreciation perform better each day along with improved team engagement scores."
-Evan Wilson, CEO Meritrust Credit Union
Table of Contents
Section 1: Foundations
Chapter 1: Motivating by Appreciation: The Concept
Chapter 2: For Business Leaders: Understanding the Return on Investment from Appreciation and Encouragement
Section 2: The 5 Languages of Appreciation
Chapter 3: Appreciation Language #1: Words of Appreciation
Chapter 4: Appreciation Language #2: Quality Time
Chapter 5: Appreciation Language #3: Acts of Service
Chapter 6: Appreciation Language #4: Tangible Gifts
Chapter 7: Appreciation Language #5: Physical Touch
Section 3: Applying the Concepts to Daily Life
Chapter 8: Discover Your Primary Appreciation Language: The MBA Inventory
Chapter 9: Your Least Valued Language of Appreciation: Your Potential Blind Spot
Chapter 10: The Difference between Recognition and Appreciation
Chapter 11: Motivating by Appreciation in Various Industry Sectors
Chapter 12: The Unique Characteristics of Volunteer Settings
Section 4: Overcoming Common Obstacles
Chapter 13: Does a Person's Language of Appreciation Change over Time?
Chapter 14: Motivating byt Appreciation: Overcoming Your Challenges
Chapter 15: Authentic Appreciation: What to do When You Don't Appreciate Your Team Members
Conclusion: Now It's Your Turn
Appreciation Toolkit: Resources to Use and Share with
"I loved this book so much that I gave a copy to several co-workers. The 5 Languages of Appreciation in the Workplace helped me to understand the most appropriate ways to show affirmation and give positive feedback to co-workers and volunteers in ways that speak to them based on their primary "Appreciation Language." Great team building exercise to do with department staff, managerial teams, or executive teams." Reviewed by Sue D, Net Galley, May 16, 2014, Rated 5 of 5 stars.
PRAISE FOR THE 5 LANGUAGES OF APPRECIATION IN THE WORKPLACE
After twenty years of coaching leaders at all levels, and educating thousands of professional coaches around the world, I believe there are two universal things that ignite excellence within people: recognition of their uniqueness and acknowledgement that they matter. The 5Languages of Appreciation in the Workplace gives individuals, teams, and entire organizations an invaluable resource to do just that by making appreciation a foundational part of their culture.
AMY RUPPERT, Master Certified Coach; CEO, The Integreship Group; Past National
President, the International Coaching Federation
Good leaders are known for their technical skills. Great leaders are known and remembered for how they make people feel. The 5 Languages of Appreciation in the Workplace is a must-have resource for any leader who wants to move the bar from being a good leader to a great leader.
KAREN ALBER, Founding Partner, The Integreship Group; Former Chief Information Officer, HJ Heinz
The 5 Languages of Appreciation in the Workplace has helped change the way managers around the world think about appreciation in the workplace. New research on the positive benefits to organizations when employees feel valued and appreciated for their contributions, generational differences, the special needs of remote employees, and peer-to-peer appreciation, are welcomed additions to a book that has already become a management classic. This book will be equally valuable to those who are at the start of their burgeoning management careers as it will be to seasoned managers by providing practical tips on how to engage the increasingly diverse workforce with relevant and relatable solutions.
PETER HART, President & CEO, Rideau, Inc.; Director, Advisory Board, Wharton Center for Human Resources, University of Pennsylvania
The 5 Languages of Appreciation in the Workplace has been a pivotal resource helping our employees and culture grow and mature. It is amazing to see how trust grows when care and appreciation are shown, as the correct language of appreciation for each employee is utilized.
The insights found in this book are applicable to all generations and skill sets: introverts to extroverts, technical to relational abilities—all have been able to apply these principles for meaningful growth.
EVAN WILSON, Chief Experience Officer, Meritrust Credit Union
There is a continual cry for authenticity in our workplaces and communities. This updated version of The 5 Languages of Appreciation in the Workplace brings a deeper understanding of HOW to be authentic in expressing individual value in a variety of circumstances. The business case for adopting The 5 Languages of Appreciation is stronger than ever, and this new edition provides the research foundation for the return on investment to organizations when they commit to building a strong, positive workplace culture, one coworker at a time!
DAN AGNE, Owner and Principal Consultant, The Agne Group; Director of Sales Effectiveness, The Brooks Group; Associate Pastor, Open Bible Christian Church, Dayton, Ohio
I greatly appreciate this second edition of The 5 Languages of Appreciation in the Workplace.
White and Chapman have done an exceptional job of mixing statistics with stories and infusing research into relevancy. They give readers a nuanced approach to appreciating others at work that will enhance leaders’ and colleagues’ appreciation-literacy skills in being able to draw out the best in others at work (and home).
DAVID ZINGER, Founder, The Global Employee Experience & Engagement Network; Coauthor, People Artists: Drawing Out the Best in Others at Work
Drs. Chapman and White’s perspective about the reality of managers’ lives is spot on. Managers don’t have capacity to give as much appreciation as the human spirit of their direct reports craves, in most cases. "It takes a village to raise a child" applies just as much to nurturing the fundamental needs of all human beings to be understood, valued, and appreciated.
We all live, to some degree, in a "village" community and the principles in The 5 Languages ofAppreciation in the Workplace make it much easier to do what most people intuitively want to give and receive.
TIM MYERS, Materials Lab Manager-Metallography, Honeywell, Inc.
Appreciation isn’t just a manager issue; it is a coworker issue. It is an employee appreciating their leader issue, and a vendor to employee issue—the list goes on and on. In The 5 Languagesof Appreciation in the Workplace, Drs. Chapman and White give us the vision to create a culture with everyone valuing and appreciating one another no matter the role they have in the organization.
TIFFANY SNIPES, Learning & Development Consultant, BJC Institute for Learning and Development
As a longtime user of the 5 Languages approach, I was excited to see the new material that has been added to highlight the proven financial benefits of appreciation, working with remote and virtual teams, appreciation across generations, and making a strong case for the overall increase in employee engagement. We continue to offer training on The 5 Languages ofAppreciation in the Workplace as a valuable tool to our member companies. We have found that when team members learn what others actually value in regards to showing appreciation to each other, areas like team morale, cohesiveness, unity, and especially productivity increase, and drama decreases.
DAVE TIPPETT, Director, On Site Learning and Consulting, The Employers’ Association
Understanding The 5 Languages of Appreciation in the Workplace has been critical to our success in building a strong team and maintaining a positive culture. I aspire daily to demonstrate authentic appreciation toward my team members, peers, and leadership team. The focus on appreciation has increased employee engagement and strengthened our team dynamic.
MICHELLE SUTTER, Director of Sales, Holland America Line
Working with Dr. White brought to light the importance of building a sustainable appreciation culture. Through his workshops and personalized recognition tools, we are starting to see improved team dynamics and our appreciation communication shifting in the direction of tomorrow. While it didn’t come naturally at first, we are learning to recognize each other’s language of appreciation and it is making a big difference.
PAUL WHITE, PhD, is a psychologist, author, and speaker who "makes work relationships work." He has consulted with a wide variety of organizations, including Microsoft, the US Air Force, the Million Dollar Round Table, and Princeton University. He and Gary Chapman coauthored The 5 Languages of Appreciation in the Workplace.